Terms and conditions
No Damage Guarantee
Rest assure our removal team take the utmost care with your possessions, unfortunately though accidents do happen. This is why Melkuin Movers offers all our customers peace of mind with a NO DAMAGE GUARANTEE. Whereby if your furniture is damaged moved by one of our Melkuin Movers staff members, it will be repaired or compensated. Action on this will be agreed to by both parties at the time of the move and no later in accordance to the following terms and conditions.
Repaired Items: All repaired items will be done by an appropriately qualified service chosen by Melkuin Movers. Repaired items will be close to the condition of the item prior to damage. No further compensation is given for the decrease in value to the item after the repair.
Compensation: Monies given to replace the item if it is broken beyond repair. The monies given will match the approximate market dollar value of the item at the time of the breakage for the condition of the item prior to breakage.
To be eligible: To claim our NO DAMAGE GUARANTEE the items covered by the guarantee MUST be packed & loaded by a Melkuin Movers employee. All Boxes or pre-packaged items packed &/or loaded by the customer are voided from this guarantee. During your move you MUST be present at the address for the whole duration of the move to be covered by the guarantee. If you must leave and have not appointed a person to be your representative in your absence, the no damage guarantee is voided and billing will charged as declared by our employees on the day. It is always our preference for yourself or a representative of your choice to be present for your move to avoid any billing discrepancies.
Important Notification: To claim our no Damage Guarantee a Melkuin Movers staff member must be notified of your claim intensions whilst staff are still present at the residence on the date on your move or the guarantee is voided. We are only liable for loss or damages caused by our negligence and with proof. If you choose to participate we do not cover damages caused by you. Claims made may be investigated by Melkuin Movers before compensation is awarded to determine the fault. Once the box on our paperwork stating “I am satisfied and happy with Melkuin Movers service and all of my furniture has been transported safely.” Has been signed by yourself or your chosen representative no further compensation will be awarded for any reason.
Items exempt from this guarantee
In situations where the item cannot be moved without causing damage to the surrounding environment or to the item, the item is voided from the guarantee. Items that are at an unavoidable or unforeseen risk due to the nature of the item are voided. These items will be noted on our paperwork at the time of your move.
Electrical goods: We do not cover these items under the guarantee unless damage has been inflicted to the exterior of the item by us as internal faults cannot be seen or assessed by us prior to moving and the item may already be faulty regardless of handling.
Fragile: Faulty, fragile or difficult to move items will be assessed and listed prior to being removed which are exempt from the Guarantee.
Antiques: Melkuin Movers does not classify antique furniture to be “normal” house hold furniture. We ask that a separate insurance is taken out by yourself to cover these Items as they are quite often old, fragile and in many cases impossible to replace and or value accurately. We also ask that these items are pointed out upon our arrival to ensure the extra care needed is taken when handling/packing and loading these items.
Large and difficult items: Any large or oddly shaped items which has been advised by our staff will not fit into its normal space or fixture without being taken apart or the house being altered i.e: doors and framing removed, will not be covered. If these items are moved under your instruction it is not covered by our guarantee. Any item removed over a balcony by your instruction is also not covered. This is only in situations when we have already advised the item will not fit via the normal entry and exit points of any premises or a built area designed for an item.
Heavy Surcharge items: An additional charge of $120 applies to the following items: Piano’s, pool tables, Fish tanks in excess of 5 foot and any item in excess of 150 kilo’s. Please ensure you have advised our office staff if you have these items prior to your move so they can match the right staff to your move.
Piano removal: Due to the nature of the item it is suggested after removal that all pianos are to be tuned, if this is required it is at no cost to Melkuin Movers. Internal damage to this item is not covered unless external damage has been inflicted by us.
Insurance Information: Insurance is provided to us through High Street underwriting Agency and we will comply with the terms and conditions as set out by them. Public liability limit of indemnity is – $10,000,000. A certificate of currency can be provided at your request.
Your choice to participate
As an effort for our customers to save money, we allow you to participate in the removal process. In the event that you want to participate in your own move, Melkuin Movers holds no responsibility for any harm or damage to you, or your furniture that may result from you directly participating in the removal of your possessions.
Hazardous environments: Melkuin Movers will always do their best to cater for your removal needs, unfortunately some circumstances are unacceptable. Melkuin Movers reserves the right to reject any job that is a possible health or hazard risk to its employees. This can be an entire job or restricted to just one item.
Hazardous Items: We do not transport full gas bottles or flammable liquids or any item deemed hazardous. Please ensure items such as lawn mowers or other fuel or liquid carrying items are empty for transportation. Pot plants are up to the digression of the Removalists as is any outdoor item containing soil/water or other liquids as these also may contain insects and are not apart of house hold furniture.
Abusive Behavior: Any physical or verbal abuse or intimidation will not be tolerated and will result in your move being rejected at full cost to the customer with further full police reporting if required.
False information provided: In the event your move has been grossly misrepresented in size, difficulty or location, we reserve the right to reject your job or may work according to the original outlines of the information given. This is only in extreme cases of misrepresentation Eg: advising you have a 1 bedroom apartment and we arrive to a 5 bedroom home. This is to provide courtesy to our other customers who may have booked after your move and our staff. Any work carried out will still be at a cost to you and the 1 hour minimum charge is still applied.
Arrival time’s and breaks
Arrival times: Whilst we do our best to be on time it is the nature of our work that we sometimes have unforeseen delays, such as traffic, delayed settlement times from previous moves or unforeseen access difficulties. We will do our best to keep you informed if there are any delays and we only ask for your understanding and patience. Please allow a 2 hour window either side for your booking time to ensure your move goes well.
Staff breaks: We are required by law to give our employees breaks. A 30 minutes break is permitted at no cost to you and at the digression of our employee per shift, please be understanding of this. Toilet/ drink breaks longer than 5 minutes will be at no cost to you. Our staff are aware that time is money and will try to keep this to a minimum but it is imperative that they stay well hydrated in their line of work.
All quotes given are based on the information you provide. Melkuin Movers takes no responsibility for misleading or false information provided.
Hourly rate quotes: are a guestimate and may not take into account outside factors that may delay your move and increase the cost i.e.: Traffic, settlement times and accessibility to the property which will be charged at a cost to you the customer. We do our best to provide our customers with a reasonably accurate quotes but there are some circumstances that are out of our control.
Interstate moves: or moves that have settlement times we advise you to provide an itinerary list with your original enquiry as well as send through photos to avoid any discrepancies on the day. Our truck sizes are 55 cubic meters and we do not claim responsibility for items that may not fit that have not been included on your itinerary/photos or information given verbally over the phone.
Fixed price removals: are given on the basis of 1 truck load or 1 round trip to your destination, there are additional costs if the load does not fit and a second trip is required. Fixed pricing may be subject to change only in circumstances where we are delayed due to the customer’s circumstances only ie: settlement delays of more than 1 hour or a fall through of settlement or waiting for long periods of time to be given access to a property to carry out our work. However normal traffic delays and minor waiting periods are accounted for.
Cancellation of our services by yourself or us
By you: Cancellation of our services needs to be done via direct contact by phone to one of our employees. Cancellation is to be made 24/hrs in advance. Under special circumstances cancellation can be made on the day provided our employees have not left the depots to provide our services to you and with management approval. If these conditions are not met you will be charged one hours labor to cover the costs of employees and call out expenses.
By us: Melkuin Movers reserves will cancel your job in the following situations: an extreme weather event or natural disaster or in any situation or environment deemed unsafe for its workers. Melkuin Movers also reserves the right to cease work after 10 pm at night. If your move must be completed and our staff are willing to comply our no damages guarantee is voided (this is to avoid fatigue). We may also give the option of an overnight hold at a cost of $150 to ensure your move is completed. In this case our workers will hold your items locked in a secure location at our base until the following morning when they can be unloaded at the beginning of the next shift. (Interstate moves exempt).
Payment of our services
Payment of the amount owing for our local services will take place upon the finalisation of our services and paper work, all local moves are charged in 15 minute increments. Payment for our interstate or fixed Price services will be done in two transactions, half before the load is due to leave and the remainder upon the finalisation of our services. In the event that payment cannot be made Melkuin Movers reserves the right to hold or seize your belongings until this amount can be recovered. All additional expenses and interest acquired in the recovery process are at a cost to you.
Payment of invoices (Regular Business Customers only)
All Business customer that are invoiced on a regular basis will have 1 month to complete payment of the invoice from the date of the work was carried out. All late payments incur a $20 administration fee unless we are contacted prior for an extension. Invoicing is only an option for businesses that have organized invoice payment on a regular basis prior to being moved.
Parties referred to as “we” or “us” in this document refer to Melkuin Movers. “You” and “your” refer to the customer receiving the services provided by MelkuinMovers. Seumanutafa Family Trust T/A Melkuin Movers Pty Ltd ABN (55945945909) ACN: (609 119 771) Mailing address & principal place of business: 555 – 573 Camp Cable Road, Jimboomba, QLD, 4280 Phone: (07) 5548 7678 Email: email@example.com Web: www.melkuinmovers.com